CHATBOTS: THE LIMITATIONS OF NATURAL LANGUAGE PROCESSING Depending on which route you choose,  client experiences can be very different. Many IT teams use a knowledge base to mitigate repetitive questions and empower employees to self-serve. A chatbot can help scale your internal self-service efforts by directing employees to help centre [...]

The last few years have witnessed the considerable adoption of chatbots for business. From lead generation to guided shopping, chatbot marketing is revolutionizing the way business is done. One of the major benefits of chatbots in ecommerce is their ability to reduce friction and eliminate reasons that potential buyers drop [...]

AI in Accounting: How will artificial intelligence affect accountants? Another application of AI in finance is the personalisation of customer experience. By using AI, financial organisations can gain more powerful insights into customer satisfaction and can personalise the customer experience. For example, instead of relying solely on a person’s credit [...]

But, interpreting information the way human thinks, and constantly learn, to provide possible outcomes in assisting decision making. However, do note that, bad assumption leads to bad conclusion – no matter how concise a computer is in the process of thinking. In cognitive computing, a system uses the following capabilities [...]

AI-Generated Art Lacks Copyright Protection, D C. Court Says 1 Unfortunately, the recent emergence of generative AI into the popular consciousness has brought with it calls for onerous new copyright restrictions. For instance, some are advocating for new laws that would require developers of AI systems to get permission from [...]

Trending in E-Commerce: How Artificial Intelligence is Transforming Online Retail Various chatbots like Facebook Messenger and Telegram are using NLU to communicate with their users in a specialized manner. With time, organizations can reduce overhead costs and have streamlined communication. As we’ve explored, the benefits of integrating AI into marketing [...]

What does Generative AI mean for heavy-asset industries at the heart of the energy transition? It’s also worth noting that generative AI capabilities will increasingly be built into the software products you likely use everyday, like Bing, Office 365, Microsoft 365 Copilot and Google Workspace. This is effectively a “free” [...]